Privacy Policy

1. Information We Collect

We receive the details you send by email or WhatsApp, such as your name, company, contact details and messages.

You may also send artwork, product details, quantities and delivery information. Please share only what your inquiry needs.

Our website host may record IP addresses, pages visited and browser information to operate and protect the site. We do not use Google Analytics or Google Ads on this website.

2. How We Use Information

We use your information to answer inquiries, quote prices, prepare designs and samples, manage orders and delivery, and keep business records. We may also need it for legal duties or disputes.

Our website links to email and WhatsApp. It has no inquiry form.

3. Cookies

Cookies are small files stored on your device. You can manage them in your browser settings.

We do not use analytics or advertising cookies on this website. WhatsApp handles cookies under its own policy when you visit its service.

4. Analytics and Third-Party Services

We use hosting, email and WhatsApp to run the website and communicate with you. External services follow their own privacy policies.

Analytics tools: Google Analytics and Google Ads are not currently installed. Information about WhatsApp is available in its Privacy Policy.

5. Data Sharing

We do not sell personal information. We share it only when needed for an inquiry, order or legal duty.

This may include our host, email provider, WhatsApp, production or testing partners and shipping providers. We share only what their work requires.

6. Data Retention

We keep records for as long as needed for inquiries, orders, support, accounting, legal duties or disputes. Retention time varies by record.

7. Data Security

We take reasonable care with your information. Please do not send unrelated sensitive details. No online system is completely secure.

8. Your Rights

Depending on applicable law, you may ask to access, correct or delete your data, limit processing or withdraw consent. Legal conditions and exceptions may apply.

For a privacy request, email info@luxolabel.com. Explain your request and how you contacted us. We may need to verify your identity before responding.

9. International Data Transfers

We are based in China. Our services may involve providers in other countries, so data may be handled outside your country. Applicable transfer rules still apply.

10. Children’s Privacy

This site is for business inquiries. Contact us if you believe a child has sent us personal information.

11. Changes to This Policy

We may update this policy as our practices change. The current version and effective date appear here.